Privacy Policy

1. Introduction

Shenzhen Tenglongda Intelligent Technology Co., Ltd. ("VEXOR," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you interact with our website, products, and services.

This policy applies to all B2B clients, partners, website visitors, and users of our integrated electro-optical solutions and related services worldwide.

2. Information We Collect

2.1 Business Contact Information

When you engage with us as a B2B client or partner, we collect:

• Company name, business registration details, and tax identification numbers
• Contact person's name, job title, email address, and phone number
• Business address, shipping address, and billing information
• Purchase history, order details, and product specifications
• Communication records, including emails, inquiries, and support tickets

2.2 Technical & Usage Data

We automatically collect certain technical information when you visit our website:

• IP address, browser type, device information, and operating system
• Pages viewed, time spent on site, and navigation patterns
• Referral source and search terms used to find our website
• Cookies and similar tracking technologies (see Section 8)

2.3 Product & Service Data

For clients using our integrated solutions, we may collect:

• Product serial numbers, firmware versions, and configuration data
• Performance metrics, diagnostic logs, and error reports
• Technical support requests and troubleshooting information
• Warranty registration and service history

3. How We Use Your Information

We use the collected information for the following legitimate business purposes:

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Data Sharing & Disclosure

We may share your information with trusted third parties under the following circumstances:

4.1 Service Providers

We work with carefully vetted third-party service providers who assist us in:

• Global logistics and freight forwarding
• Payment processing and financial services
• Cloud hosting and IT infrastructure
• Customer relationship management (CRM) systems
• Marketing automation and analytics platforms

All service providers are contractually required to protect your data and use it only for the specified purposes.

4.2 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

4.3 Legal Requirements

We may disclose your information when required by law, court order, or government regulation, or to protect our rights, property, or safety.

5. Data Security

We implement industry-standard technical and organizational measures to protect your information:

• Encryption: All data transmissions are encrypted using TLS 1.2+ protocols
• Access Controls: Role-based access restrictions and multi-factor authentication
• Network Security: Firewalls, intrusion detection systems, and regular security audits
• Data Backups: Regular encrypted backups stored in geographically distributed data centers
• Employee Training: Mandatory data protection and security awareness training
• Incident Response: 24/7 monitoring and documented breach notification procedures

6. Your Rights

Depending on your location, you may have the following data protection rights:

6.1 General Rights

• Access: Request a copy of the personal data we hold about you
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your data (subject to legal retention requirements)
• Restriction: Limit how we process your data in certain circumstances
• Portability: Receive your data in a structured, machine-readable format
• Objection: Opt out of certain processing activities, including marketing

6.2 GDPR Rights (EU/EEA)

If you are located in the European Union or European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with your local data protection authority.

6.3 CCPA Rights (California, USA)

California residents have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected and the right to opt out of the sale of personal information (note: we do not sell personal data).

To exercise your rights, please contact us at: privacy@vexor-systems.com

7. International Data Transfers

As a global B2B company, we may transfer your personal information to countries outside your home jurisdiction, including China, the United States, and the European Union.

We ensure that all international data transfers comply with applicable data protection laws through:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Adequacy decisions recognized by relevant data protection authorities
• Binding Corporate Rules and internal data transfer agreements
• Your explicit consent where required by law

8. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and analyze website performance.

8.1 Types of Cookies We Use

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

Typical Retention Periods:

• Active Client Data: Duration of business relationship + 7 years
• Financial Records: 10 years (tax and accounting compliance)
• Marketing Communications: Until opt-out or 3 years of inactivity
• Technical Support Logs: 5 years
• Website Analytics: 26 months

After the retention period expires, we securely delete or anonymize your data in accordance with industry best practices.

10. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations.

We will notify you of any material changes by:

• Posting a prominent notice on our website
• Sending an email notification to registered clients
• Updating the "Last Updated" date at the top of this policy

Your continued use of our services after such modifications constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Team: